Frequently asked questions

If you have any questions, we’re always pleased to help. Start by taking a look at our frequently asked questions below – maybe you will find an answer for your issue. If you can’t find your question there, feel free to contact us. We are ready to help you.

FAQs

I would like a free quote. What can I expect?

At Reflek, we provide a premium service, even before you place your order. In order to create a bespoke solution, we need to prepare a detailed quote, so we visit your home free of charge to take all the required measurements. Once we’ve done the calculations, we send you a bespoke quote for your project which includes everything. This avoids any unpleasant surprises as the final price you pay will never be more than the amount we quoted!

If it’s not possible to measure up but you’d still like to get an idea of the price, leave it to us. Send us all the details and we will prepare an initial estimate for you. We will only quote you a final price after we’ve measured up.

How do you measure up my project?

Bespoke work has to be accurate, so we need to measure up your project. If we can’t measure up during our first visit, we’ll visit you again at no extra cost to gather all the necessary details once you have placed your order. We always offer this service at no cost so that you have full peace of mind from start to finish. We ensure that the end result is perfect!

I have approved Reflek’s quote. What is the next step?

1. Everything begins with the technical details and visiting you to measure up. If we can’t take measurements during our first visit, or if you came into our showroom, we’ll be pleased to visit you to get the required information.

2. We send you an advance invoice for 30% of the total invoice amount.

3. After you have paid the advance invoice, we send your order to the manufacturers.

4. We accompany your order from start to finish and let you know how long it will take. Once we know the actual delivery date, we take care of the planning. Rest assured that we will keep you informed every step of the way!

5. The big day has arrived. Our team of experienced fitters arrive to install your new products with the utmost care. We test everything to make sure that it works perfectly so you can immediately use your new purchase.

6. We’re only happy when you’re happy. After everything has been installed, we will send you the final invoice. Our after-sales service will continue to be ready to help you long afterwards, whether you have a minor question or a major issue!

I’ve changed my mind. Can I change or cancel my order?

At Reflek, we understand that unexpected things occur, and you might need to change or cancel your order. The good news is that you can change or completely cancel your order, provided your product hasn’t entered production. All you need to do is contact us.

We’re happy to look at solutions with you. Our main aim is your long-term satisfaction! Ultimately, if you’re not totally happy with your product, it is not good for you or for us.

How much do I have to pay in advance?

When you place an order with Reflek, we send your advance invoice after your project has been measured up. This is typically 30% of the total amount of your invoice. We will only send you the final invoice, which is 70% of your invoice amount, after your product has been installed.

If you choose more than one solution for different homes or buildings, you can split the invoice into 3 instalments. In that case, we will ask for a payment of 30% in advance, then a payment of 40%, and we will send you a final invoice for the remaining 30%.

How do I return my products?

At Reflek, we provide bespoke solutions for your project. Unfortunately, this also means that it is not possible to return our products.

My product does not work as it should. What do I do now?

When you place an order with Reflek, you are choosing high-quality service, even after your products have been installed! If your product malfunctions or is defective, we will visit you at no extra cost for up to 5 years following installation. The only exception is storm damage, careless use or damage that has been caused by yourself or by others.

How does Reflek work behind the scenes?

Reflek is a true family-run firm that prioritises open and transparent communication. It means you can expect honest and accurate advice that is always tailored to your requirements.

Have you placed an order with Reflek? That’s great as we do everything needed to complete all projects successfully, whether they're big or small! But we don’t stop there. You will benefit from our premium after-sales services for 5 years from your purchase and we are always available if you have any questions or concerns!

How can I be sure about the quality of my products?

At Reflek, we place great importance on the quality and lifespan of the products we sell. That’s why we supply products by reliable CE-certified firms such as Verano and Somfy who have their manufacturing facilities in Belgium, the Netherlands and Germany.

All our products meet the technical and quality requirements to guarantee the maximum lifespan. This means we not only make our customers happy in the short term, but we also improve the comfort of homes long into the future.

At Reflek, we have your back!

We have been in the business for over 30 years, and we are genuine specialists in sun shading, verandas, garden screens and window styling. Whatever the size of your project, we will be pleased to advise and assist you.

We’re Reflek – a family-run business through and through. We are a warm and caring family, and we treat our customers with the same warmth. We only use high-quality brands and the best materials. Our service is second to none, both during and after your project.